Learning Objectives
Technology and Claims Symposium, 2019

Management Track

1. Claims Systems, Management, Workflow

  1. Describe the types of claims systems that are available today, including "home grown" and "out of the box" versions
  2. Identify what are some of the favorite systems features, including their pros and cons.
  3. Explore options with management dashboards, including the use of real-time information about your operations.
  4. Trace the impact of the dashboard in management and workflow arrangements.

2. Data Analytics, Analysis and Reporting

  1. Describe the ways carriers are using different service products for better data analysis and reporting
  2. Identify the ways data analytics is improving catastrophe preparation and response.
  3. Review various metrics and types of reports for usefulness and utility
  4. Describe possible use of artificial intelligence in the newest analysis and reporting work.

3. Compliance and Adjuster Licensing Updates

  1. Describe options in place for meeting compliance requirements with emerging technologies
  2. Review how Medicare and Medicaid compliance is becoming more manageable with new tools
  3. Identify new service provider approaches in providing supportive services
  4. Track changes in national adjuster licensing requirements and strategies.

4. E-Billing, Legal and Medical Reviews

  1. Describe how new technology tools, developed externally or in-house, are changing the way legal and medical bills are reviewed.
  2. Evaluate possible use of artificial intelligence in these functions
  3. Review how "reasonable and customary" concepts are evolving with the latest technology tools.
  4. Evaluate new roles for nurses on staff with technology tools

5. Contractor Networks, Direct Repair Programs

  1. Describe how latest technology tools are changing the way building contractors and water mitigation companies are responding to various losses
  2. Review some of pros and cons of engaging various contractor networks
  3. Identify new trends in auto direct repair operations that are improving results
  4. Evaluate communication options between carriers and service providers with contractor networks and direct repair shops.

6. Auditing, File Reviews and Customer Service

  1. Evaluate the ways new technology, both in-house and vendor produced, is streamlining the audit process in your organization
  2. Identify new metrics and improved ways to review claim files, both formally and informally, and assess data to promote continuous improvements and stronger results
  3. Describe technology tools that can improve customer service and increase loyalty among policyholders and agents

7. E-learning and Online Education for Claims Professionals

  1. Explore some of the new forms and strategies with e-learning to develop your staff, especially with the on-boarding process for new hires
  2. Evaluate good and not-so-good examples of e-learning that might be used within your claim organization
  3. Identify how e-learning can be combined with other forms of training to produce the best results and greatest efficiencies
  4. Describe online learning resources that are becoming available

8. Catastrophe Preparation, Weather Analytics, and Disaster Response

  1. Review recent developments in catastrophe preparation associated with new technologies and tools
  2. Evaluate weather analytics engines and strategies to give you a leg up with catastrophe and weather response
  3. Describe on site technology tools that encourage stronger catastrophe claim responses with various types of losses.

Adjuster Track

1. Virtual Claim Tools that Sizzle

  1. Assess various new technology tools that encourage virtual, rather than in-person adjusting
  2. Identify how smart glasses and other devices will impact training and onsite scoping and investigations
  3. Review how drones, satellite and aerial photography tools are changing the adjusting dynamic.
  4. Explore ways that customers can be kept apprised of the status of their claim to increase confidence in the carrier's performance

2. Cyber Claims and Cyber Security

  1. Trace new forms of claim investigations with common cyber losses and adjustments
  2. Review the ways companies and individuals are improving security using technology
  3. Identify the key factors involved in evaluating the exposure with cyber losses, both covered and perhaps not covered
  4. Describe available resources that will help you, the claim professional, stay up to date with developments in this fast-changing environment of cyber exposures and losses.

3. New Apps for Adjusters

  1. Identify new apps for property and casualty adjusters that improve performance and outcomes.
  2. Highlight new apps for (measuring buildings, capturing data, and communicating with various parties).
  3. Evaluate new apps for use with building and contents claims, auto claims, and bodily injury claims.

4. Telematics and Black Boxes

  1. Review the history of these technologies and their impact on claims
  2. Describe the science behind how these technologies operate
  3. Review the implications with privacy concerns and current case law in using these new technologies
  4. Devise strategies to use these technologies in investigating a variety of claims

5. Smart Building and New Equipment Impacting Claims Handling

  1. Identify new types of devises, including smart building features, that you'll encounter in future loss investigations.
  2. Explore new water mitigation and detection technologies coming to market.
  3. Evaluate new scoping and inspection aids
  4. Review environmental testing equipment that is entering the marketplace.

6. Using Cloud Data in Claims Investigations

  1. Identify devices that record and transmit date to the cloud that can be useful in investigations
  2. Determine the means of obtaining, securing and authenticating such data
  3. Translate or interpret the data to confirm or refute reported facts of loss
  4. Utilize the data as appropriate to confirm or deny coverage, liability, or damages.

7. Building Damage Estimating Updates

  1. Review new features to streamline building damage estimating
  2. Describe estimating resources and job aids to assist adjusters and contractors
  3. Identify opportunities for future improvements with building damage estimating

8. Contents Control and Scoping

  1. Evaluate new technology tools for scoping and controlling large contents claims
  2. Review techniques to accurately assess inventory losses
  3. Describe ways that technology can improve the accuracy and efficiency of pricing contents and business personal property.