Technology and Claims Symposium, 2019
1. Claims Systems, Management, Workflow
Describe the types of claims systems that are available today, including
"home grown" and "out of the box" versions
- Identify what are some of the favorite systems features, including their
pros and cons.
- Explore options with management dashboards, including the use of
real-time information about your operations.
- Trace the impact of the dashboard in management and workflow
2. Data Analytics, Analysis and Reporting
Describe the ways carriers are using different service products for
better data analysis and reporting
- Identify the ways data analytics is improving catastrophe preparation
Review various metrics and types of reports for usefulness and utility
Describe possible use of artificial intelligence in the newest analysis
and reporting work.
3. Compliance and Adjuster Licensing Updates
- Describe options in place for meeting compliance requirements with
- Review how Medicare and Medicaid compliance is becoming more manageable
with new tools
Identify new service provider approaches in providing supportive
Track changes in national adjuster licensing requirements and
4. E-Billing, Legal and Medical Reviews
Describe how new technology tools, developed externally or in-house, are
changing the way legal and medical bills are reviewed.
Evaluate possible use of artificial intelligence in these functions
Review how "reasonable and customary" concepts are evolving with the
latest technology tools.
Evaluate new roles for nurses on staff with technology tools
5. Contractor Networks, Direct Repair Programs
Describe how latest technology tools are changing the way building
contractors and water mitigation companies are responding to various losses
Review some of pros and cons of engaging various contractor networks
Identify new trends in auto direct repair operations that are improving
Evaluate communication options between carriers and service providers
with contractor networks and direct repair shops.
6. Auditing, File Reviews and Customer Service
Evaluate the ways new technology, both in-house and vendor produced, is
streamlining the audit process in your organization
- Identify new metrics and improved ways to review claim files, both
formally and informally, and assess data to promote continuous improvements
and stronger results
Describe technology tools that can improve customer service and increase
loyalty among policyholders and agents
7. E-learning and Online Education for Claims Professionals
Explore some of the new forms and strategies with e-learning to develop
your staff, especially with the on-boarding process for new hires
Evaluate good and not-so-good examples of e-learning that might be used
within your claim organization
Identify how e-learning can be combined with other forms of training to
produce the best results and greatest efficiencies
Describe online learning resources that are becoming available
8. Catastrophe Preparation, Weather Analytics, and Disaster Response
- Review recent developments in catastrophe preparation associated with
new technologies and tools
Evaluate weather analytics engines and strategies to give you a leg up
with catastrophe and weather response
- Describe on site technology tools that encourage stronger catastrophe
claim responses with various types of losses.
1. Virtual Claim Tools that Sizzle
Assess various new technology tools that encourage virtual, rather than
Identify how smart glasses and other devices will impact training and
onsite scoping and investigations
Review how drones, satellite and aerial photography tools are changing
the adjusting dynamic.
Explore ways that customers can be kept apprised of the status of their
claim to increase confidence in the carrier's performance
2. Cyber Claims and Cyber Security
- Trace new forms of claim investigations with common cyber losses and
Review the ways companies and individuals are improving security using
- Identify the key factors involved in evaluating the exposure with cyber
losses, both covered and perhaps not covered
Describe available resources that will help you, the claim professional,
stay up to date with developments in this fast-changing environment of
cyber exposures and losses.
3. New Apps for Adjusters
Identify new apps for property and casualty adjusters that improve
performance and outcomes.
Highlight new apps for (measuring buildings, capturing data, and
communicating with various parties).
- Evaluate new apps for use with building and contents claims, auto
claims, and bodily injury claims.
4. Telematics and Black Boxes
Review the history of these technologies and their impact on claims
Describe the science behind how these technologies operate
Review the implications with privacy concerns and current case law in
using these new technologies
Devise strategies to use these technologies in investigating a variety
5. Smart Building and New Equipment Impacting Claims Handling
Identify new types of devises, including smart building features, that
you'll encounter in future loss investigations.
- Explore new water mitigation and detection technologies coming to
Evaluate new scoping and inspection aids
Review environmental testing equipment that is entering the marketplace.
6. Using Cloud Data in Claims Investigations
Identify devices that record and transmit date to the cloud that can be
useful in investigations
Determine the means of obtaining, securing and authenticating such data
Translate or interpret the data to confirm or refute reported facts of
Utilize the data as appropriate to confirm or deny coverage, liability,
7. Building Damage Estimating Updates
Review new features to streamline building damage estimating
Describe estimating resources and job aids to assist adjusters and
Identify opportunities for future improvements with building damage
8. Contents Control and Scoping
Evaluate new technology tools for scoping and controlling large contents
Review techniques to accurately assess inventory losses
Describe ways that technology can improve the accuracy and efficiency of
pricing contents and business personal property.