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Workshops are 90 minutes hours in length and held twice during the Conference.

Building Damage Estimating Updates

  • Review new features to streamline building damage estimating
  • Describe estimating resources and job aids to assist adjusters and contractors
  • Identify opportunities for future improvements with building damage estimating
  • Contents Control and Scoping

  • Evaluate new technology tools for scoping and controlling large contents claims
  • Review techniques to accurately assess inventory losses
  • Describe ways that technology can improve the accuracy and efficiency of pricing contents and business personal property
  • Cyber Claims and Cyber Security

  • Trace new forms of claim investigations with common cyber losses and adjustments
  • Review the ways companies and individuals are improving security using technology
  • Identify the key factors involved in evaluating the exposure with cyber losses, both covered and perhaps not covered
  • Describe available resources that will help you, the claim professional, stay up to date with developments in this fast-changing environment of cyber exposures and losses
  • New Apps for Adjusters

  • Identify new apps for property and casualty adjusters that improve performance and outcomes
  • Highlight new apps for (measuring buildings, capturing data, and communicating with various parties)
  • Evaluate new apps for use with building and contents claims, auto claims, and bodily injury claims
  • Smart Buildings and New Equipment Impacting Claims Handling

  • Identify new types of devices, including smart building features, that you’ll encounter in future loss investigations.
  • Explore new water mitigation and detection technologies coming to market.
  • Evaluate new scoping and inspection aids
  • Review environmental testing equipment that is entering the marketplace
  • Telematics and Black Boxes

  • Review the history of these technologies and their impact on claims
  • Describe the science behind how these technologies operate
  • Review the implications with privacy concerns and current case law in using these new technologies
  • Devise strategies to use these technologies in investigating a variety of claims
  • Using Cloud Data in Claims Investigations

  • Identify devices that record and transmit date to the cloud that can be useful in investigations
  • Determine the means of obtaining, securing and authenticating such data
  • Translate or interpret the data to confirm or refute reported facts of loss
  • Utilize the data as appropriate to confirm or deny coverage, liability, or damages
  • Virtual Claim Tools that Sizzle

  • Assess various new technology tools that encourage virtual, rather than in-person adjusting
  • Identify how smart glasses and other devices will impact training and onsite scoping and investigations
  • Review how drones, satellite and aerial photography tools are changing the adjusting dynamic.
  • Explore ways that customers can be kept apprised of the status of their claim to increase confidence in the carrier’s performance
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    The Adjusting World Is Changing….

    Artificial Intelligence. Cloud-Based Investigations. Smart Glasses. Telematics. Mobile Apps for everything from measuring a room to settling a claim.

    Come join industry leaders in Frisco, Texas, June 25-26, to learn more about the many ways technology is changing the way we work. Over two days, we'll provide interactive educational sessions for both adjusters and managers, helping you explore the numerous ways technology is changing the way claims are adjusted. Participants may select from a variety of technology-focused claims courses from two robust tracks.

    Adjuster Track will focus on:

    • new claim tools and apps
    • cyber claims and security
    • using cloud data to investigate claims
    • drones and aerial photography
    • new equipment in smart buildings
    • telematics
    • black boxes
    • new technologies to write more accurate building damage estimates and exercise stronger contents control, and more.

    Management Track will focus on management and supervisory changes, including:

    • new claims systems and features
    • data analysis
    • compliance and adjuster licensing
    • e-billing with legal and medical reviews
    • e-learning improvements
    • catastrophe preparation and weather analytics
    • contractor networks and direct repair programs, and more

    We'll also feature an Expo with 70+ service providers from across the nation who are intimately involved in these new technologies and can provide information and solutions that address many of the changes you are facing now and in the near future.

    This two-day Technology & Claims Symposium will replace the PLRB Western Regional Adjusters Conference in 2019.

    If you want to explore many of the new technology options that are currently available to claims professionals or that are on the way, this is the place to be. Registration is free for all PLRB member company employees, including claims professionals and underwriters.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2019 Technology and Claims Symposium.

    Platinum Level

    Wednesday Lunch
    Tuesday Lunch

    Gold Level

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