In Person Event Wellness Protocols

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Sessions are 60 minutes hours in length and held twice during the Conference.

(Virtual) Reality Check

 DE  FL  OK  TX

Thomas R. Diana, Esq., Partner, Zinober Diana & Monteverde
Jeremiah Kiefer, CEO | EGA, The Deft Group
Jon Williams, Managing Partner/P.E., Grindley Williams Engineering

Jul 28, 2022 -- 1:30 p.m. to 2:30 p.m.
Jul 29, 2022 -- 9:00 a.m. to 10:00 a.m.

  • Capture large amounts of data in a post-CAT environment while considering a client’s checkbook
  • Merge 3D technology with traditional data collection to enhance the presentation of a position to client(s)
  • Use forensic information modeling to answer claim questions
  • Question whether claims data be presented in a VR format? If so, what are the legal issues surrounding admissibility and tangible demonstratives? Where is this all going?
  • Approaches to Spotting Fraud Faster and Resolving Claims More Efficiently

     DE  FL  OK  TX

    Kamala Wedding, Head of Customer Success, Shift Technology

    Jul 28, 2022 -- 9:30 a.m. to 10:30 a.m.
    Jul 29, 2022 -- 9:00 a.m. to 10:00 a.m.

  • Understand the methods and technologies used to identify potential fraud in the claims process
  • Gain insight into the technologies available to claims professionals in the fight against fraud – along with the pros and cons of each
  • Address how artificial intelligence can be used to apply context to suspicious claims to aid claims handlers and investigators alike
  • Blockchain and Cryptocurrency’s Relevance to Insurance: Today and Moving Forward

     DE  FL  OK  TX

    Joan Zerkovich, SVP Operations, AAIS

    Jul 28, 2022 -- 9:30 a.m. to 10:30 a.m.
    Jul 28, 2022 -- 1:30 p.m. to 2:30 p.m.

  • Define cryptocurrency and how it’s developed to date
  • Learn about the larger technology: blockchain & it uses
  • Explore the upcoming uses of blockchain technology
  • Born from Technology: Exploring Nuances and Risks for Next Generation Construction Materials and Methods

     DE  FL  OK  TX

    Sarah Bishop, Sr. Litigation Specialist, SECURA Insurance Companies
    Ashley Brown, JD, Member, Ward, Hocker & Thornton, PLLC
    Terence Kadlec, PE, Director, Specialty Practices, Envista Forensics

    Jul 28, 2022 -- 11:00 a.m. to 12:00 p.m.
    Jul 29, 2022 -- 1:00 p.m. to 2:00 p.m.

  • Review technologies that are emerging in the construction industry
  • Understanding and assessing the impact of such construction technology on claims
  • Recognizing the impact of these new technologies and how we, as an industry, are to respond.
  • Recognizing the impact of these new technologies and how we, as an industry, are to respond.
  • Developing practices in evaluating claims with these new materials and methods.
  • Combining Technology and People to Reimagine Claims: Is the Great Resignation the Tipping Point for Claims Digitalization?

     FL

    Andy Hutchinson, Head of Transformation, Crawford & Company
    Kenneth Tolson, Global President, Network Sol., Crawford & Company

    Jul 28, 2022 -- 3:30 p.m. to 4:30 p.m.
    Jul 29, 2022 -- 9:00 a.m. to 10:00 a.m.

  • Learn how to upgrade desk operations, empower adjusters, streamline inspections, and reduce time-to-repair
  • Navigate how to leverage technology and the gig economy to improve the claim inspections process
  • Gain insights into how a data and technology-driven managed repair process can improve customer service by aligning with customers' lifestyles
  • Uncover digital tools and processes to improve catastrophe response
  • Apply actionable steps to prepare their organizations for new technologies
  • Consumer Electronics and the IoT: Digital Evidence

     DE  FL  OK  TX

    Lars Daniel, EnCE CCPA, Practice Leader-Digital For., Envista Forensics
    Elizabeth S. Fitch, JD, Founding Partner, Righi Fitch Law Group
    Theodore M. Schaer, Esq., Director, Zarwin Baum DeVito et al

    Jul 28, 2022 -- 1:30 p.m. to 2:30 p.m.
    Jul 29, 2022 -- 9:00 a.m. to 10:00 a.m.

  • Identify the kinds of digital evidence that are created by internet of things connected devices
  • Know how to get access to various forms of digital evidence from consumer electronics
  • Utilize the digital evidence as part of a potential investigation in the claims or litigation process
  • Digital Intelligence: The Future of Forensics

     DE  FL  OK  TX

    Brian Feucht, President, Unique Wire/Rimkus Partner Co.
    Robert T. Foster, Esq., District Manager, Rimkus Consulting Group, Inc.

    Jul 28, 2022 -- 9:30 a.m. to 10:30 a.m.
    Jul 29, 2022 -- 11:00 a.m. to 12:00 p.m.

  • Understand capturable electronic data from cell phones and other electronic devices
  • Recognize how data points (electronic evidence) can be extracted and analyzed, including the limitations of some extractions
  • Appreciate the benefit of early data gathering (even without analysis)
  • Evaluate the usefulness of digital forensic investigations on a case-by-case basis
  • Driving Safety and the Impact Technology Has on Loss Adjusting

     DE  FL  OK  TX

    Shannon Haddox, ACTAR, Senior Forensic Analyst, EFI Global, Inc.

    Jul 28, 2022 -- 11:00 a.m. to 12:00 p.m.
    Jul 29, 2022 -- 2:30 p.m. to 3:30 p.m.

  • Describe some of the latest advanced driver-assistance systems that are being introduced
  • Discuss the impact this trend is having on driving conditions and the automotive repair industry
  • Explain some of the new technologies being introduced to address these specialized repairs in a more effective and affordable way
  • Fundamentals of Thermography in sAUS Applications

     FL  TX

    Dave Allen, Project Manager, BluSky Restoration Contractors
    Troy Osborne, VP of CR, BluSky Restoration Contractors
    Dan Parker, Assistant Vice President, J.S. Held LLC

    Jul 28, 2022 -- 11:00 a.m. to 12:00 p.m.
    Jul 29, 2022 -- 1:00 p.m. to 2:00 p.m.

  • Review the practices of thermography including factors that impact measurement accuracy, the required conditions for a successful inspection and important safety considerations
  • Analyze thermal images and prioritize anomalies
  • Learn the core concepts of heat transfer and how it impacts both imaging and temperature measurement
  • Improving Claims Communication and Handling: Lessons from the Pandemic

     DE  FL  OK  TX

    Diana Acosta, VP, Global Head of Quality, J.S. Held LLC
    Michael Barrett, CPCU, AIC, Executive General Adjuster, Crawford GTS
    Chaz Mello, SVP-Business Lines Operation, J.S. Held LLC
    Colin Young, AVP-Building Consulting, J.S. Held LLC

    July 28, 2022 -- 1:30 p.m. to 2:30 p.m.
    July 29, 2022 -- 2:30 p.m. to 3:30 p.m.

  • Analyze the impact of COVID-19 on the insurance claims market
  • Compare the methods our industry is adapting to improve the current communication challenges
  • Demonstrate with claim scenarios the technology we are utilizing to improve communication on claims
  • Evaluate how the necessity of utilizing technology today may impact the industry moving forward
  • PLRB SEARCH, CATs, & Building Codes: Using Tech to Make Accurate Claims Decisions

     DE  FL  OK  TX

    David Fox, Counsel, PLRB
    Ruth Gottmann, Comm. Mgr./Build. Code Analyst, PLRB
    Andrew Louchios, GISP, Director -Catastrophe Services, PLRB

    July 28, 2022 -- 1:30 p.m. to 2:30 p.m.
    July 29, 2022 -- 11:00 a.m. to 12:00 p.m.

  • Conduct historical weather searches and follow current weather events using PLRB's interactive mapping applications
  • Find quick answers to the most common building code questions faced by adjusters
  • Access the latest property and liability cases, emerging issues, and other updated PLRB materials
  • Discover tips and shortcuts using the PLRB database
  • Property Claim Estimate Review Optimization

     DE  FL  OK  TX

    Raj Goswami, Chief Inn. Leader-Protect, CoreLogic
    Jason Thies, CPCU, AIC, Sr. Strategy Specialist, Liberty Mutual Insurance

    July 28, 2022 -- 3:30 p.m. to 4:30 p.m.
    July 29, 2022 -- 11:00 a.m. to 12:00 p.m.

  • Understand how technology can automate the estimate review process
  • Develop an understanding of how to drive consistency in estimating using technology
  • Increase the rate of compliance and quality in estimating using technology
  • Utilize technology to better triage estimate reviews given claim volume variability
  • Use technology to increase partnership between carriers and service providers
  • Ready for Primetime: Mobile Estimating

     DE  FL  OK  TX

    Bruce Authement, XCT, CGA, Partner, Dir. of Training/Inn., River Road Partners, LLC

    July 28, 2022 -- 3:30 p.m. to 4:30 p.m.
    July 29, 2022 -- 11:00 a.m. to 12:00 p.m.

  • Strategize to improve efficiency when estimating in the field
  • Implement LiDAR and Bluetooth technologies to streamline your field operations
  • Learn about object recognition to expedite the handling of large contents losses
  • Improve processes for your existing team of adjusters
  • Create training strategies when on-boarding new adjusters to your team
  • Remote Guidance - Revolutionizing Readiness Skills for Loss Adjusters and Inspectors

     FL

    Douglas Dell, VP & Director, Vale National Training Center

    July 28, 2022 -- 9:30 a.m. to 10:30 a.m.
    July 29, 2022 -- 1:00 p.m. to 2:00 p.m.

  • Introduce and explain how remote guidance technology is revolutionizing readiness skills within the industry and the benefits such tools can offer
  • Learn and explore remote guidance capabilities and procedures with process flows, 3D floorplans and use of data capture sensors
  • Explain practical implications in terms of which industry professionals are being most impacted by remote guidance technology, how such tools are expanding the labor pool, and what benefits organizations are enjoying based on these innovations
  • Telematics: Understanding the Catalysts and Technology Accelerating Claims and Utilizing the Data in Evaluations and Litigation

     FL  OK  TX

    Joshua Davis, JD, Partner, Baker Sterchi Cowden & Rice
    Ryan McMahon, VP-Insurance & Gov. Affairs, Cambridge Mobile Telematics

    July 29, 2022 -- 1:00 p.m. to 2:00 p.m.
    July 29, 2022 -- 2:30 p.m. to 3:30 p.m.

  • Distinguish what telematics looks like in 2022, the technology, insurer business models, consumer response and market demand
  • Understand the data generated via telematics for claims, and how that will impact triage, liability determinations, appraisal, settlement, and subrogation and more
  • Harvest, interpret, and utilize telematics data in claims investigation, assessment, and litigation
  • Tracking the Trucking Industry

     DE  FL  OK  TX

    Shari Goggin, Partner, Resnick & Louis, P.C.
    Justin Goodman, Partner, Resnick & Louis, P.C.

    July 28, 2022 -- 3:30 p.m. to 4:30 p.m.
    July 29, 2022 -- 1:00 p.m. to 2:00 p.m.

  • Identify technology available to the trucking and fleet management industry
  • Determine relevant data from technology to rate and assist trucking and fleet clients
  • Employ strategies from data to assess exposure
  • What is Your Organization’s AI Opportunity Score?

    Tim Yeadon, Chief Revenue Officer, Capacity

    July 28, 2022 -- 11:00 a.m. to 12:00 p.m.
    July 29, 2022 -- 2:30 p.m. to 3:30 p.m.

  • Learn various categories of AI and Automation and how to differentiate between them
  • Develop an inventory of opportunities for AI and Automation
  • Implement opportunity scoring to stack rank where to get started
  • Where Tech and Training Meet: The Intersection of Training and Technology in the Claims Industry

    Tudor Moscalu, Div. Chief Technology Officer, Eberl Claims Service
    Will Willingham, CPCU, LPCS, Director of Training, Eberl Claims Service

    July 28, 2022 -- 11:00 a.m. to 12:00 p.m.
    July 29, 2022 -- 9:00 a.m. to 10:00 a.m.

  • Recognize and understand the way various forces are intersecting to create learning gaps and opportunities for claims professionals and organizations
  • Identify ways in which technology can enhance learning in the claims space while also creating demand for training
  • Understand the critical role for training to remain on top of the market individually and organizationally
  • Identify practical steps that individuals and organizations can take to leverage tech and training opportunities to upskill and meet market demands
  •  


    Bringing Tomorrow's Technology To Today's Claims

    Come join industry leaders in Denver, Colorado, July 28-29, as we examine current and future trends and possibilities as technology helps us improve current efficiencies and practices for claims professionals. Over two days, we'll provide interactive educational sessions for insurance professionals, helping you explore the numerous ways technology is changing the way claims are being managed and adjusted. Participants will select from a variety of technology-focused claims courses.

    We'll also feature an Expo with 60+ service providers from across the nation who are intimately involved in these new technologies and can provide information and solutions that address many of the changes you are facing now and in the near future.

    If you want to explore many of the new technology options that are currently available to claims professionals or that are on the way, this is the place to be. Registration is free for all PLRB member company employees.



    PLRB greatly appreciates the following claims service providers for their outstanding support for the 2022 Technology and Claims Symposium.

    Platinum Level

    Internet
    Mobile App
    Audio Visual
    Keynote Speaker
    Thursday Lunch
    Thursday Lunch

    Gold Level

    Thursday PM Break/Friday AM Break
    Thursday Continental Breakfast
    Thursday Reception
    Thursday Continental Breakfast
    Thursday Reception
    Thursday Reception
    Friday Continental Breakfast
    Thursday PM Break/Friday AM Break
    Thursday Continental Breakfast
    Thursday Reception
    Friday Continental Breakfast
    Thursday PM Break/Friday AM Break

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